Support
WE PICK UP.
A person reads every message and replies within one business day. If your receptionist is not answering calls, email us with "Urgent" in the subject and we treat it first.
Common questions
Answers first.
How do I change what my receptionist says or does?
In the CoreLink app, go to More → Ask for a change. Pick the topic (greeting, voice, hours, services, what it asks callers), say what you want in plain words, and we make the change for you — usually within one business day. You never have to touch settings.
My calls are not being answered.
Email support with "Urgent" in the subject and the number callers are dialling. Most often it is call forwarding on your phone plan that was switched off; we walk you through turning it back on.
Where do my customers' payments go?
Straight to your own bank account through Stripe. CoreLink never holds your money. Payouts, your bank details and fees are all under More → Getting paid in the app.
Can I add someone from my team?
Yes. More → Team → Add someone. They get an email invite and see calls, customers, the schedule, jobs and payment requests — not billing, payouts or refunds.
How do I cancel?
Email support from the address on your account and say you want to cancel. Your receptionist stops at the end of the current billing period and you keep access to your records until then. No cancellation fee.
How do I delete my account or my data?
In the app: More → Account → Delete my account. Or use the data request form. If you called a business that uses CoreLink and want your details removed, the same form works for you.
Are calls recorded?
Yes, when the business has recordings switched on. Callers hear that calls may be recorded at the start of the call. Recordings and summaries are only visible to the business that received the call.